JTB Australia

Lynn Yeo

2 years ago

Thanks to Masayo san at Kanazawa trip and Ito san at Mt Fuji trip. We had a wonderful trip in Japan. JTB had well-organized the holiday. No stress for us.

jeff olmos

6 years ago

Easy to navigate through website, purchased JR Rail passes for my trip to Japan, delivered to my home address. Definitely made it easier to pre-purchase these passes through JTB.

Christian W

8 years ago

We had a super positive experience buying our Japan rail pass tickets here. Josh gave us heaps of information and answered all our million questions. Too easy! =)

K “Jinryu” Y

6 years ago

Generally very helpful staff. We always get our Japan rail passes from her. You can also get other random things like travel adapter's and cash cards, and unlike other places, they won't try to rip you off. Be aware that the Town Hall building has a couple of different sets of elevators, and not all of them go to JTB's floor. If you try to get into the wrong elevator and it doesn't list JTB's floor, You should probably ask around.

Reginald Dizon

6 years ago

Walked in without needing to make an appointment, was greeted by Peter who helped book my airport transfer and purchased a pre-paid Suica card, he was able to do both on the spot. Was helpful, provided plenty of information and was very pleasant to deal with. They accept AMEX and other cards in store but only Visa and MasterCard online. Website needs updating. Their office looks really nice, looks new and has a cool look to it. Be careful which elevator you take though, not all go to their floor.

Glenn Stewart

8 years ago

As a frequent visitor to Japan, the JTB office near Town Hall is a compulsory stop immediately prior to every trip. Very convenient location. Easiest place to get Rail and Air passes (every trip to Japan should include at least one pass). The staff are very helpful. Highly recommended!!!

Sebastian Vaughan

8 years ago

Extremely helpful and well equipped staff, grab some brochures while there. JR Pass was ready for pick up only 2 business days later. I took their advice and will visit Aomori this winter, looking forward to my trip thanks to your service!

Lisa Strover

a year ago

Yoshi did a fantastic job organising our itinerary for a 3-week long trip to Japan, booking accommodation and train transfers for us. His communication throughout was excellent and we had a wonderful holiday without the stress of planning the full itinerary ourselves.

Olivia Stewart

2 years ago

I recommend JTB travel to anyone that is traveling to Japan. Just note that this is a service that I used totally over email, which worked perfectly for me! Yoshihiro was so polite and great with communication, nothing was too small for him to organise. When I was over there every small detail was organised for us down to all the transfers, ski lessons and ski passes. Due to their local knowledge we ended up having the best time at some lesser known (to Australians) ski resort. We are aiming to go back to Japan in the next two years and we will definitely be using JTB again.

A Johnson

6 months ago

I have bought JR passes via this company many times over the years, and will continue to do so in future. Delivery is always fast, and staff are helpful and communicative. Whenever I have contacted them for assistance, their replies have always been prompt and helpful. I'd definitely recommend them to anyone trying to arrange a rail pass within Australia.